FAQ

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What is Taberna?

A way to sell digital goods and be paid in crypto. You set a price in dollars or euros, your customer pays in the coin they hold, and the money arrives in your own wallet a minute later. You can run the whole thing from a dashboard, or drive it from your own software with an API.

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Do I need to know anything about crypto?

You need a wallet to be paid into, and you need to understand that payments cannot be reversed. That is genuinely it — Crypto basics covers both in a few minutes.

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Do I need to do KYC?

No. Taberna does not ask for identity documents, company registration or a bank account. You are responsible for what you sell and for your own tax affairs.

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What does it cost?

Nothing to sign up. 3% of each payment as standard, deducted automatically as the money moves to your wallet. Your customer pays their own network fee to send the payment; Taberna pays the network fee to forward it to you. Nothing else. See Fees.

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How fast do I get paid?

Usually within a minute of the payment confirming. There is no balance to withdraw and no payout schedule — every payment is forwarded to your wallet as it lands. See How you get paid.

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How do I refund a customer?

You cannot do it from Taberna. Payments go straight to your own wallet, so a refund is a payment you send back from that wallet. Ask the customer for an address on the same network and send it yourself.

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What currencies can I price in?

USD and EUR. Those are the only two.

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Which coins can my customers pay with?

Whichever of the thirteen supported coins you switch on: SOL and USDC on Solana; ETH, USDC and USDT on Ethereum and on Base; POL, USDC and USDT on Polygon; BNB and USDT on BNB Chain. There is no USDC on BNB Chain. See Payment methods.

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What is a stablecoin, and should I take them?

A coin that tracks a normal currency one-to-one — 1 USDC is always about $1. Yes: start with a stablecoin on a cheap network like Base or Polygon. Your customer pays cents in network fees and the amount does not drift while they pay.

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Can I test without real money?

Not yet. There is no test mode — every payment method is a live network. Buy something cheap from your own shop if you want to see the whole flow.

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What happens if a customer underpays?

The order is marked partial. That money is still forwarded to your wallet, but the order does not complete and nothing is delivered. Nothing happens automatically after that: honour it, ask them to buy again, or send the money back yourself.

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What happens if they pay too much?

The order completes normally and the extra is forwarded to you along with the rest.

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Do I need a website?

No. Turn on your storefront and you get a hosted shop at yourname.taberna.io, with your branding and your products. You can point your own domain at it later.

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Can I sell physical products?

No. Taberna is for digital goods — files, keys, access, links. There is no shipping address and no postage.

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Can somebody else help me run my store?

Yes. Invite them under Settings → Team and pick a role: a manager runs the shop day to day, an admin also sets it up, a developer runs the API keys and webhooks, and a member can only look. See Team.

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Can I give someone access without giving them my payouts?

Yes — that is the point of the roles. Only an owner can change a payout address or invite anyone, and those two never come with any other role. Everyone else can see where your money goes, but cannot move it. See Team.

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Something has gone wrong. Who do I ask?

Email support@taberna.io — see Getting help for what to include.