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Email support@taberna.io. That is the only support channel today — the Support and Feedback links in the dashboard sidebar are not wired up yet, so do not wait on them.

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What to include

Most questions are answered in one round trip if you send these:
  • The order or invoice id — the short code at the end of the payment link, like CcvnKdAXzvW8h3JaS1VJe. For a product question, send the product id from its dashboard URL instead.
  • What you expected to happen, and what happened. One sentence each.
  • The time it happened, with your time zone.
  • A screenshot of the screen you were on, if it is a dashboard problem.
If a customer says they paid and the order still looks unpaid, also send the transaction hash — the long identifier their wallet shows for the payment. That lets us look the payment up on the network directly.
Never send us your API key, your webhook signing secret, or a customer’s private details. We never need them, and we will never ask.

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Before you write

Two things account for most reports:
  • A payment that came up short. An order marked partial means less arrived than was asked for. Nothing is returned automatically — see Orders and payments.
  • Something Taberna deliberately does not do. Refunds, a test mode and order search are on the list — see What Taberna does not do.